You, the pet owner, will advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions.

• These may include prior surgeries, seizures, hip or joint issues, warts, moles, ear infections or skin problems.

If your dog has behavior problems, please let us know.

• The Grooming Cottage reserves the right to muzzle your dog.
• The dog owner will be held liable for any bites. It’s required by law.
• The Grooming Cottage reserves the right to refuse service.

Price varies for each dog/cat and is determined by breed, size, and condition of your pet.

• Additional charges apply for de-matting, de-shedding, excessive coat, and tick removal due to the additional time it takes.
• Additional charge may apply due to the dog’s/cat’s temperament and behavior during the groom.

Matting

• If we can and pet tolerates brushing and you would like it brushed out, dematting fees are $5.00 per 5 minutes.
• If your pet cannot be humanely dematted, we reserve the right to clip the coat short and “start over.” This is at the discretion of your groomer.
• Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing heavily matted coat includes the risk of nicks, cuts, or abrasions due to warts, moles, and skin folds trapped and hidden in mats.  Heavy matting can also trap moisture near the pets skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process.  The Grooming Cottage is not responsible for any pre-existing condition due to matted coat.
• If you would like to reschedule your grooming to allow you time to brush or comb out the excess matting, a minimum $50.00 groom fee will apply.

The Grooming Cottage does not accept pets with fleas.

• If fleas are found on your pet, you will be called immediately to come and pick up your pet.  This may result in your pet being sent home wet if the fleas were found while in the tub. 
• If fleas are found on your pet, you will be charged for the full grooming service as well as a cleaning fee of $50 as we have to disinfect the entire salon to ensure no other pets are exposed to them.

The Grooming Cottage will not groom any dog/cat not up-to-date on their vaccinations.

• These vaccinations include Rabies and Bordatella (kennel cough)
• If your pet is showing signs of illness, we ask that you reschedule the appointment until your pet is feeling better.

We require a 24-hour notice to change or cancel an appointment.

• We will contact you via text 48 hours prior to your appointment as a reminder of your appointment date and time. Failure to call 24 hours in advance may result in a charge of half the scheduled fee that is due at time of cancellation.  There are exceptions, medical emergency and weather conditions at the discretion of your groomer. 
• Failure to show up to your grooming appointment will result in a no show fee of half of the scheduled services as we are not able to fill your grooming spot with no notice. Not confirming your appointment does not cancel your appointment- you must call or text us with at least 24 hour notice.
• Giving a 24 hour notice gives us the opportunity to fill your grooming slot and rearrange our schedule.

Payment

• We are requiring all clients to keep a card number on file that will not be charged or accessed unless a no show appointment has occurred. We will then charge your card on file for half of the services scheduled and notify you that it was charged and the amount.
• We accept cash, check, and all credit cards. Payment is due at completion of groom.
• Checks shall be made out to The Grooming Cottage.
• Please add 6.5% South Dakota sales tax.
• There will be a $35.00 NSF fee for all returned checks.
• Card numbers will be kept confidential and will not be accessed unless there is a no show/under 24 hour notice cancellation.

Photographs

• We may take a picture of your pet for our Facebook page or website.

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I understand and do agree to all the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming service of The Grooming Cottage Inc, agree to hold harmless from damage, loss or claims arising from any pre-existing condition of my pet(s).  The terms, special service or handling shall include but are not limited to veterinarian services, caretaking and/or transportations is necessary, and I agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury or shock.  Said pre-existing shall include, but not be limited to illness, previous injury, skin or coat conditions, advance age or nervousness, and seizures.

If you have concerns about your dog’s/cat’s groom, please notify us 24-hours prior to your appointment.  We will discuss rescheduling an appointment at the earliest time available.

I have read and accept this policy for the groom today and for all future grooming appointments.

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